"Imagine
a retailer with service so good its customers wish it would take over the
Internal Revenue Service or start up an airline."
I got
married December 2015. It was a civil ceremony but I still wanted to look my
best. I had been going around looking for a nice dress and shoes like a chicken
with my head cut off. It was a tremendous amount of adventuring. A couple of
stores weren't all that great (and neither was the service) BUT before giving
up for the day, we tried JCPenney. Before I could even say anything, I was
greeted with the warmest smile and politely asked "How are you
today?" where I responded and then was asked, "Is there anything I
could help you with today?" I informed them of what I was looking for and
to be more specific claimed that it was in fact for a special event, my
wedding. I let them know that it was a civil ceremony so I didn't want my dress
to look too "PROM-Y". I was physically directed to their dress
section. Being that there were many, they mentioned which types of dresses were
where to broaden my choices. The employee then said, "If there is anything
you need, feel free to let me or my co-worker at the register know. After a
little while, it felt hopeless until.....I had finally found it. It seemed to
have been the last one and it was TOO BIG! I went to the register to ask if
they happened to have anymore and instead of just telling me "No",
she actually walked out from behind the register and said, “We can go take a
look”. She initiated small talk and got to know about me and what I was
shopping for. She went through multiple racks of dresses. She explained that
sometimes customers will pick up items and then place them where they don't
belong because they don't want to have to go back to the location that it was
originally placed. Luckily, there were actually 4 other dresses! I couldn't stop
thanking her for her time. They had my size and once my mother and I had
checked out she wished me the best of luck and a congratulations to getting
married.
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